Salesforce Experience Cloud_体验云顾问认证考试-备考攻略 (内含模拟练习题）

news2024/12/1 2:20:01

Salesforce Experience Cloud顾问认证专为具有Experiences应用程序实施和咨询经验的顾问设计的，适用于使用Experience平台的声明性自定义功能展示其在设计、配置、构建和实施Salesforce Experience应用程序方面的技能和知识的备考者。

备考者需要有6个月的Experience Cloud平台管理或开发的实践经验，并且具备技术层面的促进和咨询技能。Experience Cloud顾问能够满足可维护和可扩展的客户业务需求，并为客户的长期成功做出贡献。
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01 体验云基础：8%

本模块旨在了解Experience Cloud的价值，以便与客户或合作伙伴合作。作为其中的一部分，备考者需要掌握网站日常管理中涉及的不同类型的角色，以及如何从头开始设计数字化体验。

备考者需要了解什么是Experience Workspace以及Experience Cloud的常见用例。

TomCorp has decided that they will need a moderator for a new site. This person would moderate the forums, run reports to measure engagement, and communicate with members. What common Experience cloud Persona would best describe this function?

A. Site Moderator
B. Community Manager
C. site Admin
D. Community Owner

02 共享、可见性和许可证：17%

除了精通共享集、共享规则和共享组之外，备考者还需要知道什么是超级用户以及如何利用帐户关系。

备考者需要掌握可用许可证类型之间的主要区别，因为可能会出现必须选择正确许可证的情况。在角色可用的情况下，能够阐明这些角色如何工作以及如何帮助记录共享。

TomCorp is giving premier customers access to a Support Portal to submit and track their cases. As part of this they would like customers to use reports and dashboards. What license type would be most suitable for this use case?

A. Customer Community

B. Customer Community Plus

C. External Apps

D. Partner Community

03 品牌、个性化和内容：15%

在Experience Builder中，备考者应该了解可用于以声明方式修改体验的选项。

在该模块中，备考者还可以测试网站内的搜索、如何使用CMS交付外部内容以及如何向外部用户提供文章。

TomCorp is building a Help Portal where unauthenticated users should be able to browse an online Knowledge Base. How should articles be shared with the guest user?

A. Grant the guest user access to Topics.

B. Grant the guest user access to Data Categories.

C. Check Knowledge User on the Guest User Record.

D. Grant the guest user access to the Knowledge Object.

04 模板和主题：10%

在Experience Cloud中，模板定义了创建新网站时可用的页面。主题用于设计页面风格以符合品牌基调或营销指南。备考者应该熟练掌握用于关键用例的模板，以及如何导入或导出主题。

TomCorp is planning to grant partner users the ability to submit Leads and manage Opportunities. What template should they use?

A. Partner Portal

B. Customer Service

C. Build Your Own

D. Partner Central

05 用户创建和验证：13%

对于该模块，需要牢记Experience Cloud用户与联系人相关。有多种方法可以手动启用联系人作为用户，包括：

Data Loader
Self-registration
Just-in-Time Provisioning

如果设置了这些功能，用户可以使用单点登录 (SSO) 或Login Discovery来访问系统。不要忘记启用简档和权限集，以及可用于自定义系统从网站生成的电子邮件的选项。

TomCorp would like users granted access to their new portal to receive an invitation when their account is provisioned in salesforce. How should this be set up?

A. Within Setup > Digital Experiences, make sure the setting to send new member emails is enabled.

B. Within Builder > Settings, ensure the new member email is turned on.

C. Within Workspaces > Administration, ensure that send welcome email is checked.

D. Build a record-triggered flow to send a welcome email.

06 采用和分析：5%

备考者需要掌握Experience Cloud提供的审核工具，包括审核规则和禁用关键字。可能还会考查数字体验的游戏化元素，或者是如何使用报告和仪表板跟踪网站。

How can a community manager easily get insights into the performance of their site?

A. Create a moderation rule.

B. Install Salesforce Community Management from AppExchange.

C. Build custom reports and dashboards.

D. Use Experience Workspaces.

07 管理、设置和配置：25%

本模块将深入探讨自助注册和登录的选项。如果您运行的是公共网站，应该知道如何通过访客用户简档保护记录。此外，还要熟悉其他安全措施，包括内容安全策略 (CSP) 和Lightning Locker。

How do you grant object access to public users of the site?

A. Edit the Guest User Profile from the link in the Experience Builder.

B. From Setup > Profiles, press on the Guest User Profile.

C. Edit the Guest User Permissions from Experience Workspaces.

D. Create Permission Sets for the Guest User License.

08 定制考虑因素和局限性：7%

作为顾问，Salesforce希望备考者了解可扩展性，以便系统能够适应未来的需求和增长。

本模块涉及内容交付网络 (Content Delivery Network) 如何提高性能，以及何时考虑帐户角色优化 (Account Role Optimization)。

TomCorp has noticed that pages are slow to load. They would like to ensure important elements are rendered first and improve performance. What tool should they use?

A. Lightning Locker

B. Content Delivery Network (CDN)

C. Progressive Rendering

D. Content Security Policy (CSP)