Freeswitch实现软电话功能

news2024/12/26 13:46:20

1.话务步骤

分机注册(需要查询分机状态来判断是否可用)->登录（接听呼入电话需要登录到指定queue）->拨打电话->就绪->未就绪-> 登出

2. sdk调用方式

/*<--注册分机-->*/
//EslMessage eslMessage1 =inboundClient.sendApiCommand("callcenter_config agent set contact", "21010@default user/1000");
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"=&&="+eslMessage1.getBodyLines().get(0));

/*<--查询分机状态-->*/
// EslMessage eslMessage=inboundClient.sendApiCommand("list_users", "group default user 1000"); //System.out.println("#####eslMessage: "+eslMessage.getHeaders().toString()); //System.out.println("#####eslMessage: "+eslMessage.getBodyLines().get(0));




/*<--播放欢迎语-->*/
//inboundClient.sendBackgroundApiCommand("originate", "user/1000 &playback(/usr/local/freeswitch/sounds/huanying.wav)");
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Available'");

/*<--就绪-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Available'");

/*<--登出-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Logged Out'");

/*<--拨打电话异步(没有事件消息)-->*/
//inboundClient.sendBackgroundApiCommand("originate", "user/1000 1001");

/*<--拨打电话同步-->*/
//EslMessage eslMessage1=inboundClient.sendApiCommand("originate", "user/1000 1001");
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"&&"+eslMessage1.getBodyLines().get(0));

/*<--登录到queue-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");
//callcenter_config tier set [key(state|level|position)] [queue name] [agent name] [value] //*<--登录到queue-->*/
// inboundClient.sendBackgroundApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");

//EslMessage eslMessage1=inboundClient.sendApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");;
//#####dial eslMessage: [-ERR Tier already exist!]&&-ERR Tier already exist!
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"&&"+eslMessage1.getBodyLines().get(0));

/*<--这个queue未就绪-->*/
// support@default 21009@default on break
//inboundClient.sendBackgroundApiCommand("callcenter_config tier set state", "support@default 21009@default on break");
System.out.println("###################Fs excuted start############");